Terms & Conditions
This website is a virtual store
Company name: Chen Fashion Ltd.
Address: 50 Jaffa Street, Jerusalem
The website is used both for receiving orders from regular business buyers and for purchases by casual buyers. The Terms & Conditions apply to the purchase of products by casual buyers.
The Terms & Conditions (hereinafter referred to as the “Terms”) apply to purchases carried out by a person who is a consumer as defined in the Consumer Protection Law, Tishma 1981 (hereinafter referred to as the “Consumer Protection Law”).
Any person authorized to carry out the purchase of products offered on this website and/or any legal entity, incorporated and/or registered in Israel, and authorized to carry out the purchase of products offered on this website (hereinafter referred to as the “buyer”) may carry out a purchase on this website subject to the Terms.
By using or placing an order on this website, the buyer declares that they are aware of the Terms and agrees to their application, and will not make any claim against the company and/or the site operators and/or anyone working on their behalf, other than allegations related to the breach of the company’s/site operators’ obligations according to the Terms.
For all inquiries please contact the company’s buyer service department at the above number.
Purchase of products
All the services and products sold on this website are offered to buyers for purchase at the price displayed on the website.
The only accepted method of payment on this website is credit card.
A prerequisite for the approval of the purchase transaction by the company is the receipt of authorisation from the credit company that issued the card the buyer is using to make the purchase. If the credit company’s authorisation is not received on time, the purchase will not be validated.
In order to complete the purchase process on the website, the buyer will be required to provide personal details including their email address. Providing these details is a condition for carrying out the purchase, however the company may determine additional and/or other ways of obtaining the buyer’s details.
The company will be entitled to condition the delivery of the product to the buyer on the provision of the signature of the credit card holder (after identification with a suitable ID card and presentation of the credit card) on the credit card voucher at the time of delivery of the product.
The company offers a variety of products for purchase on the website at its sole discretion.
The company offers products for purchase on the website in quantities, prices and conditions as it sees fit at its sole discretion. The company reserves the exclusive right to determine the quantity of each product offered for purchase and to limit the quantity of products each buyer can buy.
A prerequisite for approving the purchase operation is that the purchased product is in the company’s and/or supplier’s stock. The buyer will have no claim against the company in this matter, subject to the company notifying the buyer of the product being out of stock and refunding any amount paid and/or cancelling the charge.
Products offered for purchase on the company’s website and for which a warranty is normally given, are accompanied by a warranty certificate from the manufacturer/importer/ service provider (hereinafter: the warranty holder). The responsibility for the products’ quality, durability, operation and specifications rests solely on the warranty holder.
Some or all of the products purchased may be provided to the buyer using a third party.
In such cases, the company will not be liable for any delays in delivery caused by the third party and the buyer will have no claim against the company and/or anyone working on its behalf in connection with the delayed deliveries.
A prerequisite for approving the purchase operation is that the company can deliver the product to the buyer’s address in Israel and/or outside Israel. The buyer will have no claim against the company in this matter subject to the company notifying the buyer that it does not deliver to the buyer’s address, and will refund him any amount paid and/or cancel any charges made for the purchase.
The buyer may purchase any product offered on the company’s website without restriction, unless otherwise stated.
During the purchase process, the buyer will be required to enter personal details, including their name and address, as well as the number and type of the credit card with which the buyer wishes to pay. The company may determine additional and/or other modes of communication for the provision of all or part of the buyer’s information. The company will not be responsible for any mistake in the purchase operation resulting from entry of incorrect details by the buyer.
Delivery of the product will be made to the address provided by the buyer unless otherwise stated.
The buyer’s personal details and details of the purchase operation will be used solely by the company and will not be shared with other parties, except for the transfer of the details to the credit company for approval of the purchase transaction. The buyer agrees that the company will keep their details on its system.
The charge for the purchased products will be made using the credit card provided after the purchase of the product by the buyer and subject to the approval of the credit company.
The company’s computer system maintains a computerized record of every purchase transaction made on the company’s website, and its records will constitute evidence of everything related to the execution of the purchase transaction.
All products offered for purchase on the company’s website are subject to the usual rules of warranty and service for products of the same type.
The responsibility for the proper operation of the products rests solely on the company that signed the warranty certificate provided with the product to the buyer.
Cancellation of a purchase transaction
The buyer has the right cancel a purchase transaction in writing under the following conditions:
When the transaction is for the purchase of a product: by written notice to the company’s offices within fourteen days from the date the buyer received the product or from the date the buyer received a document containing the details contained in section 14C (b) of the Consumer Protection Law, whichever is later.
When the transaction is for the purchase of a service: within fourteen days from the date of the transaction, provided that the cancellation is made at least two business days prior to the date on which the service is to be provided.
It is not possible to cancel a transaction for the purchase of perishable goods, goods that were manufactured especially for the buyer following the transaction and goods where the original packaging has been opened by the buyer.
The cancellation of the transaction will be in accordance with the provisions of section 14E of the Consumer Protection Law.
It should be emphasized that in accordance with these provisions, the obligation to return the product to the marketer’s warehouses applies to the buyer, unless the cancellation was due to a defect in the product or due to its non-compliance with the details displayed on the company website or in a document delivered to the buyer. In accordance with the provisions of the law, the company may demand a cancellation fee from the buyer if the cancellation was not due to a defect or non-compliance, as specified in section 14E of the law.
Also, in the event of such cancellation, if the value of the product has decreased due to a significant deterioration in its condition, the company may claim damages from the buyer.
Cancellation requests not complying with the above terms will not be accepted.
The company reserves the right to change these terms, add to them and/or derogate from them. Any purchase transaction is subject to the terms which are in force at the time of the transaction and are published on the Company’s website.
All prices displayed on the company’s website include VAT, except for prices for buyers abroad. Product prices do not include shipping.
Details of the shipping rates can be found on the website, on the page where the shipping address is entered.
The product images displayed on the company’s website are for illustration only and are not binding.
If factors and/or events beyond the company’s control delay and/or prevent the sale of the products or any of their parts, and/or affect the delivery dates of the products to buyers, and/or affect the prices of the products, and/or if there are changes in the tax rates and/or levies applicable to the products between the date of the purchase and the planned delivery date, the company may cancel the purchase transaction.
If an error is discovered in the description of the product, its price, the specified payment terms, its image or any other material relating to the product or the receipt of data from the buyer, the company may cancel the purchase transaction at any time before delivery to the buyer.
If it becomes clear to the company that it cannot, within its normal means, supply the products to the buyer at his place of residence and/or is unable to guarantee that the service companies will supply the products to the buyer’s residence, the company may cancel the purchase at any time before the product is delivered to the buyer.
If a transaction is cancelled according to the above clauses, the company will refund the buyer the full price paid, if paid, and/or cancel any credit card charges. The buyer will not be entitled to any compensation for the cancellation of the transaction.
Products will be delivered directly to the buyer. It will not be possible for the buyer to pick up products from the company’s warehouses or suppliers, except with special and advance approval.
In any dispute concerning the purchase transaction, the competent court in the area of the company will have unique and exclusive jurisdiction.
Any notification to the buyer will be made to the address and/or according to the details entered into the system during the purchase operation. Any notice sent by mail will be deemed to have reached the buyer within 7 days from the date it was sent.